Grievance Redressal Mechanism

Project Design Principles & Implementation and Grievance Redressal Mechanism:
The Projectrealizes that the one tool which can make a marked influence on good governance is free and wider access to information by the community and this can also ensure that the principles governing implementation are not subverted at any level by any individual. Accordingly, the Projectintends to adopt, suo-moto disclosure of information as its guiding principle in its endeavor to ensure transparency. Similarly the authorities responsible for the implementation will also be spelt out. Experience shows that success of a Projectis very closely associated with an efficient and responsive Grievance Redressal Mechanism which is based on a responsive administration. Such a system would be in place in the Project. In addition to this, the project, in line with the requirement of the Right to Information Act (2005) (RTI Act) shall provide on demand information as prescribed by law.

Grievance Redressal Mechanism:

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Project Design Principles & Implementation and Grievance Redressal Mechanism:
The Projectrealizes that the one tool which can make a marked influence on good governance is free and wider access to information by the community and this can also ensure that the principles governing implementation are not subverted at any level by any individual. Accordingly, the Projectintends to adopt, suo-moto disclosure of information as its guiding principle in its endeavor to ensure transparency. Similarly the authorities responsible for the implementation will also be spelt out. Experience shows that success of a Projectis very closely associated with an efficient and responsive Grievance Redressal Mechanism which is based on a responsive administration. Such a system would be in place in the Project. In addition to this, the project, in line with the requirement of the Right to Information Act (2005) (RTI Act) shall provide on demand information as prescribed by law.

Grievance Redressal Mechanism:
The Projectintends to implement a robust and responsive grievance handling mechanism at various levels by putting in place specific persons who shall be entrusted the responsibility for the same, with provisions of online tracking and monitoring of the deliverance on this score. The entire objective of the GAAP is to put in place systems which are transparent in functioning, information that is accessible by all and above all a governance mechanism which delivers as per the designed principles of the Project. For this purpose Administrative Officer in the PCU and the Nodal Officers of PIUs of all line departments will be appointed. Similarly, PD in PCU and the Heads of the Departments would be the Appellate Authorities to decide upon the appeals pertaining to RTI. All the names of these officers will be displayed on the projects website. All the line departments have already information officers and Appellate officers functioning in their offices and institutions under their control assisted by the Govt. from Taluka level to State level. Regional information Commissioners and State information Commissioners are appointed under RTI Act, who function as state level appellate authorities.

To prevent corrupt officials and contractors from siphoning off public works funds by creating fake beneficiaries and underpaying real ones, activists first use the Right to Information Act to obtain all records relating to the program (muster rolls, measurement books, technical sanctions and utilization certificates) and publicly share and verify these with scheme participants. Additionally, they together with scheme participants and other members of local community visit work sites, interview field assistants/ other officials, and cross-check implementation reports. A key objective is to seek out ghost beneficiaries and inflated numbers of days worked, as also to ensure that officials are meeting the Act's other commitments. To ensure proper education of the APMC stakeholders in this regard, the implementation of the reforms and their expected benefits to the stakeholders will be given wide publicity in the APMC area. Contact persons & their contact addresses / phone nos. will also be displayed prominently for the knowledge of the farmers, traders, commission agents, hamaals, and tolaaidars, etc.
 

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